Device and app evidence
Check a MYTVOnline programme-guide offset
Formuler documents EPG mode and offset checks. A consistent hour shift and a single missing programme are different symptoms.
Formuler documents EPG mode and offset checks. A consistent hour shift and a single missing programme are different symptoms.
Confirm the exact product or platform
| Check | Manufacturer or publisher evidence |
|---|---|
| Platform | MYTVOnline |
| Publisher | Formuler |
| Time evidence | Source-listed local start and TV clock |
| Diagnostic distinction | Consistent shift versus a missing record |
What to do on your device
- Compare two known programmes to the source’s published local start time.
- Confirm the device clock and the player generation before changing the EPG offset.
- Use the version-specific guide controls for a consistent shift. For isolated missing entries, check channel matching and guide coverage instead.
Test the viewing task
Use one authorized programme with a known audio or caption track. Check the same task after the documented change. If the result differs, report the model, OS or app version and the format or connection that the guide above applies to.
Test two channels before moving the clock
Compare a programme shown on the main feed with a broadcaster schedule for the same location and date. Then check a second channel in the same source. If both are exactly one hour late while the device clock is right, a guide mode or offset setting is worth checking. If only the regional feed is late, verify the channel edition and its guide reference first.
Use a written timestamp so the sign of the difference is clear. Suppose a listing begins at 20:00 local time and your guide shows 21:00 for two channels. The guide display is one hour ahead in that example. Record the original offset value before changing anything, because different interfaces may express corrections differently.
Confirm the corrected programme across a date boundary
Use Formuler’s instructions for the MYTVOnline generation installed on the device. Check its guide mode, change one setting at a time and refresh the guide as described in that version. Then repeat both programme comparisons and include one listing close to midnight. If a global correction fixes one channel and shifts others, compare their original offsets.
If a mismatch appears only after a seasonal clock change, compare two dates from the service with the correct local time zone. A fixed one-hour compensation can look right for one date and fail after the next clock change. Keep the broadcaster schedule and the exact feed or programme name in the support note.