Identify webOS and NetCast on an LG TV

2026-11-13

Use the model information and LG documentation to determine the TV platform before looking for apps.

How it works

LG distinguishes its webOS TV platform from NetCast. A guide written for one platform can send you to menus that are absent on the other. Use the regional LG store on the television to verify current availability.

What to do

1. Check the model code and platform from Settings.
2. Compare with LG’s documentation for that model.
3. Check the exact app in the TV’s own store before purchasing a service that requires it.

Identify the TV and the store on the screen

Look for the complete model number on the television or in its information menu. LG’s support instructions document model and version lookup methods that differ across webOS generations. Keep the software version alongside the model. For older NetCast sets, use the manufacturer’s instructions for that platform.

Open the app store on the LG set with the country setting that reflects where it is used. The television store shows availability for that model and market. Search using the exact app title and publisher. If you use an external streaming stick, its own store determines its apps.

Diagnose a missing app without resetting the television

First open a different known app in the LG store or run its existing update. If the rest of the store works and only your intended player is missing, look up that publisher’s model or region requirements. If the whole store is unavailable, check the television’s internet connection, date and LG Services Country before removing installed apps.

An imported TV can have additional region or store limitations. Changing the region may affect available apps and settings. Ask the local LG support channel or publisher what the exact model supports before relying on an app you saw on a different model.