WebVTT troubleshooting
A WebVTT file contains notes and no captions
NOTE blocks can be valid metadata, but they are not timed cues.
NOTE blocks can be valid metadata, but they are not timed cues.
Reproduce the condition
The WebVTT sample below is a small synthetic file. It carries no active media source or account data.
WEBVTT
NOTE Example noteWhat the local check found
| Expected signal | Observed signal |
|---|---|
| No timed cue found | No timed cue found |
What to do next
Confirm that the publisher supplied a caption track with timed cues, not a description-only export.
What to share if the problem continues
- The exact parser result and version of the importer or player.
- A minimal redacted sample with dates, IDs or segment names retained as needed.
- The output after checking the source export separately from the viewer app.