WebVTT troubleshooting
A WebVTT cue uses commas in timestamp milliseconds
WebVTT cue timing uses a decimal point before the millisecond field.
WebVTT cue timing uses a decimal point before the millisecond field.
Reproduce the condition
The WebVTT sample below is a small synthetic file. It carries no active media source or account data.
WEBVTT
00:00:02,000 --> 00:00:05,000
Example captionWhat the local check found
| Expected signal | Observed signal |
|---|---|
| Cue timestamp did not parse | Cue timestamp did not parse |
What to do next
Convert from the source subtitle format and verify the timestamp format on the output.
What to share if the problem continues
- The exact parser result and version of the importer or player.
- A minimal redacted sample with dates, IDs or segment names retained as needed.
- The output after checking the source export separately from the viewer app.