Device and app evidence
Update VIDAA software before rechecking an app
VIDAA provides an on-TV update procedure. An updated OS and a current local store listing answer different questions.
VIDAA provides an on-TV update procedure. An updated OS and a current local store listing answer different questions.
Confirm the exact product or platform
| Check | Manufacturer or publisher evidence |
|---|---|
| Platform | VIDAA |
| Publisher | VIDAA |
| Update path | TV system update |
| Separate evidence | Native app catalogue on the actual set |
What to do on your device
- Record the television model and current version, then follow VIDAA’s system update instructions on that device.
- Restart and search for the publisher in the native TV app interface again.
- If the app remains absent, send the exact model, region and firmware to the manufacturer or publisher.
Test the viewing task
Use one authorized programme with a known audio or caption track. Check the same task after the documented change. If the result differs, report the model, OS or app version and the format or connection that the guide above applies to.