Editorial answer
What information should I include in a support request?
Include device, app version, connection type, time, affected content and steps already tested without sharing passwords publicly.
Include device, app version, connection type, time, affected content and steps already tested without sharing passwords publicly.
A practical check
Include model, player version, timestamp with timezone, affected item and one known working comparison. Describe the playback stage where it fails. Keep private account records in the operator’s support channel.
Ask a follow-up
Include the exact device, app version, time of the issue and one thing you changed.