Country guide

IPTV and TV guide times in New Zealand

Troubleshoot the New Zealand Freeview path you actually use, then compare its TV guide with the broadcaster’s airing.

Aerial first or internet first

If you get television through a UHF aerial, use Freeview’s regional signal guidance to check the expected transmitter and coverage. If you use the Freeview Streaming TV app, use its published device list and the app store on the television. These checks apply to different inputs. A television can be suitable for one route while its streaming app is unavailable on a given model.

Freeview identifies its own EPG and documents how the streaming app can be installed on compatible devices. When a programme seems to have disappeared, check the route and channel first. A missing guide item on one app is worth comparing with the original broadcaster's schedule on the same date.

What is failingFirst reference
Aerial television disappeared after movingFreeview regional UHF coverage and the receiver’s tuning
Freeview Streaming TV app missingExact device model, OS and current supported-device page
A guide row is an hour offDate and the source zone before any offset
Programme listed without playable pictureTry a supported viewing route and record the channel and error

The Chatham Islands change the number by 45 minutes

An example scheduled at 20:00 in Auckland on 15 July 2026 is 15 Jul 2026, 08:00 UTC and would appear as 15 Jul 2026, 20:45 +1245 in the Chatham Islands at the same instant. Use the dated listing for the actual programme and its source zone. A local schedule that separately starts at 20:00 is a different calculation.

When you file a guide correction, include the original programme time with the source zone, the time on your screen and the date of the programme. A clock display that moves by 45 minutes for all channels can be expected if the display zone differs. A single channel that moves while all the others match is a separate feed or schedule problem.

New Zealand · NZ

Use the local programme and station ID together. The catalogue records eden as eden.nz in New Zealand.

Check the local source in New Zealand

Freeview New Zealand documents regional UHF signal coverage and explains its own electronic programme guide. An aerial tuning result and an internet playback result provide different evidence.

For a missing regional channel, check the relevant transmitter area first if you use UHF. For an app issue, compare the programme and service with the publisher listing before changing the aerial settings.

Identify the exact station in the guide

Sample identities associated with this source country. Confirm the broadcaster's current local edition.
Station in sourceCatalogue identifierRecorded group or siteCategory
edeneden.nzSky Freegeneral
HGTVHGTV.nzSky Freelifestyle
Discovery ChannelDiscoveryChannel.nzSkydance Corporationentertainment
Country TVCountryTV.nzCountry TV Limitededucation, outdoor
Juice TVJuiceTV.nzMood Mediamusic
The Shopping ChannelTheShoppingChannel.nzOgilvy New Zealandshop

For eden, check local programme and feed edition. If your source uses a different identifier from eden.nz, use the source’s actual channel field for the mapping.

Convert a programme to the source clock

New Zealand has 2 distinct offset patterns across the zones shown for these two dates. Start with the exact city or local station. 20:00 in Pacific/Auckland resolves to 15 Jul 2025 · 08:00 UTC in the July example.

Calculated historical examples. Use the actual date and IANA location for a real listing.
IANA location examples20:00 local on 15 January 202520:00 local on 15 July 2025
Pacific/Auckland15 Jan 2025 · 07:00 UTC15 Jul 2025 · 08:00 UTC
Pacific/Chatham15 Jan 2025 · 06:15 UTC15 Jul 2025 · 07:15 UTC

Audio and captions

Use the local programme title and confirm the actual audio track, especially where the listing offers alternate languages.

Which device and account details should you check?

  1. Use the broadcaster's own market listing for New Zealand when checking a current app, subscription or rights question.
  2. Look up the app publisher and exact TV or box model in the local device store. Check live versus replay features and separate app charges.
  3. For a schedule issue, save the exact channel ID, programme title, local date and time zone without sharing account or playlist details.

Browse channel references for New Zealand

Channel references to check

Find the exact local station

The channel finder contains 21 station records for New Zealand in this edition. Each result opens the catalogue ID and local guide example for that feed.

Search this market in the channel finder

Sources and further reading